Refund policy
Return Policy of Y2K Dream
Effective date: 01-03-2024
Address:
78 Alcester Road, Birmingham, West Midlands, B13 8BB, United Kingdom
Key Return Information:
- Return Period: 30 days from delivery date
- Restocking Fee: None
- Refund Time: Within 7 working days
- Shipping Costs for Returns: Paid by the customer
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Send by date: Our team will provide you a date you must return the item by, if the item is sent past this date, you will not be refunded and the item may not be returned to you. We will go off the date shown in the tracking number.
Delivery Day Return Policy:
We believe in fairness and transparency, which is why our return policy is based on the delivery day, not the purchase day. This ensures that you have a reasonable amount of time to inspect your purchase. If an item is in transit beyond the specified 30-day return policy period, we consider this and allow returns accordingly. Please note that the return policy period starts from the day the item is delivered to your specified address.
Under What Circumstances We Offer a Return:
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To Cancel an Order:
- If you wish to cancel an order before it is shipped, please contact our customer support team at hello@y2kdream.com.
- We will process your cancellation request and issue a full refund to your original payment method.
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Damaged on Arrival:
- Inspect your order upon delivery.
- If you receive an item that is damaged during transit, contact us immediately.
- Provide a description of the damage and, if possible, attach photos to assist us in evaluating the issue.
- We will promptly arrange for a return, replacement, or refund, depending on your preference.
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Faulty Manufacturing or Broken After Use (Warranty):
- In the event of a manufacturing defect or if an item breaks after use within our warranty period, please reach out to our customer support team.
- We will guide you through the warranty claim process, which may include returning the item for repair, replacement, or a refund per our warranty policy.
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Change of Mind:
- If you change your mind about a purchase, you may return the item within 30 days of the delivery date.
- The item must be in its original condition, unworn, unused, with tags, and in its original packaging.
- Contact our customer support team to initiate the return process.
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For an Exchange:
- To exchange an item for a different one, please follow the same return process as outlined in section 4.
- Once the return is accepted, you can make a separate purchase for the new item.
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Wrong Product Received:
- If you receive the wrong product, please contact us immediately.
- We will arrange for a return, and upon receiving the returned item, we will ship the correct product to you at no additional cost.
Initiate a Return: To initiate a return, follow these steps:
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Contact Us:
- Contact our customer support team at hello@y2kdream.com and provide your order number and details about the reason for the return. Or log into account.y2kdream.com and request a return.
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Return Authorization:
- Our team will review your request and provide you with a return authorisation, along with a return shipping label (if applicable).
- We only issue return packages from the United Kingdom.
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Packaging and Shipping:
- Ensure the item is in its original condition, including tags and packaging.
- Follow the provided instructions for packaging and shipping the return to the address provided in the return authorisation.
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Required Documents:
- Include a copy of the return authorisation along with the returned item.
- If necessary, attach photos to support claims of damage or defects.
Refunds: Once we receive and inspect your return, we will notify you of the refund status. If approved, refunds will be processed within 7 business days to your original payment method. The method of refund will be the same as your original payment.
CONTACT US:
Business Name: Y2K Dream
Address: 78 Alcester Road, Birmingham, West Midlands, B13 8BB, United Kingdom
E-mail: hello@y2kdream.com
Phone: +44 07424530231
Contactform: https://y2kdream.com/pages/contact
Company Number: 13315832
Customer Service: Monday to Friday between 10:00 am to 7:00 pm (GMT+1)